Privacy Policy and Data Protection
Learn how we handle and protect your personal information securely
Introduction to Our Privacy Approach
At Ilmeniqaro, protecting your privacy is a top priority. This policy explains how we collect, use, and safeguard your personal data when you interact with our website. We are committed to maintaining transparency and respecting your rights regarding information we gather during your visits.
Our privacy practices are tailored to meet Australian laws and digital standards. We ask only for information necessary to provide valued services and enhance your website experience. By using our site, you agree to this policy and the outlined data handling methods.
Information We Collect and Use
We collect personal and non-personal data to enhance our services and improve your experience. The information varies by interaction but is always managed responsibly and securely by our team.
Information You Provide Directly
- Contact form submissions including your name and contact details
- Newsletter sign-ups with your email for updates
- Feedback provided through surveys or communication channels
- Registration for special offers or digital downloads
- Participation in promotions or online surveys
Information Collected Automatically
- Device and browser type when visiting our website
- IP address and general geographic region
- Site usage patterns such as pages visited
- Time stamps of visits to our web pages
- Cookies and similar tracking technologies usage
How We Use Your Information
We use your data to improve website functionality, personalise your experience, and ensure secure transactions. Your information also helps us understand preferences and address any requests efficiently.
- Personalising website content for relevance
- Providing responsive support and communication
- Developing new digital features or updates
- Securing accounts and preventing misuse
- Complying with applicable legal standards
- Analysing site traffic and engagement trends
- Marketing future offers where you provide consent
Our Commitment: Your privacy is protected using up-to-date safeguards. We routinely review security measures and update processes for greater protection. Our focus remains on your data’s confidentiality at all times.
Data Sharing and Disclosure
We do not sell your data. Information may be shared with trusted service providers solely for site operation, or with authorities if legally required. All partners adhere to strict confidentiality expectations.
Third-Party Service Providers
Trusted vendors process necessary information for website management and customer service. We verify that all providers maintain security and only use your data for intended site purposes.
Legal Requirements and Public Interest
We may disclose your data to comply with legal obligations or lawful requests by authorities without prior notice when necessary.
Analytics and Anonymous Statistics
Aggregate data may be used for internal analytics, website improvements, or sharing usage trends with partners.
Your Privacy Rights and Controls
You have the right to access, correct, or delete your information. Please contact us if you wish to exercise your rights. We process such requests promptly in line with local laws and standards.
- You can request access to your stored data at any time
- You may request corrections to any inaccurate details
- You can ask for your data to be deleted by us
- Request a copy or transfer of your data on request
- You may object to certain uses of your data
- Request limited processing if you meet legal criteria
For questions about your rights or to make a request, please use our contact details provided below. Our team is here to assist you with any privacy concerns.
Security of Your Information
We use security technologies and procedures to reduce risks of unauthorised access or misuse. Reasonable safeguards are updated as industry standards evolve and threats change.
Technical Security Measures
- SSL encryption on sensitive web traffic
- Firewalls to prevent unauthorised network access
- Automated monitoring for abnormal activity
- Regular software patches and updates
Organisational Safeguards
- Staff training in privacy best practices
- Access logs for monitoring privileged use
- Confidentiality agreements for relevant staff
- Routine data handling and compliance checks
How Long We Keep Your Data
Data retention is based on needs: providing services, complying with law, and resolving issues. We securely delete or anonymise information when it’s no longer needed.
- Data tied to accounts is kept only as long as active
- Insights and statistics are anonymised when feasible
- Messages and support queries archived securely
- Financial records stored as legally required
- Marketing preferences kept by your consent only
We review our data regularly to ensure minimal retention.
International Data Transfers
Any transfers outside Australia follow legal safeguards, and we ensure third parties uphold Australian privacy standards before sharing.
- Contractual agreements for data protection
- Assessment of legal adequacy in receiving countries
- Regular review of partner security measures
- Compliance with Australian privacy law
Cookies and Tracking Policy
We use cookies to monitor site performance and personalise content. You can manage preferences or disable cookies in your settings as detailed below.
Types of Cookies We Use
- Essential for website navigation and core features
- Track website analytics and improve speed
- Store custom settings and site preferences
- Assist with interactive tools and features
You can modify cookie settings in your browser at any time.
Policy Changes and Updates
We may amend this policy to address new regulations or improve protections. Updates will be posted here with the revised effective date.
- Visible notices on our home page
- Updated privacy links within the website
- Summary of key policy changes
- Direct email notification if legally required
Review this page regularly for the latest privacy details.
Contacting Us About Privacy
Questions or requests? Please reach out for further information or to exercise your data rights.
Ilmeniqaro
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61 8 4470 6258
Email: content@ilmeniqaro.com
Policy last reviewed December 5, 2025
Policy effective as of December 8, 2025